Hi, shepher Smart Tutor is a tool provided by Samsung by which the customer's Smartphones can be remotely handled by the Technical Expert. The Technical Experts can look up / control the customer's Smartphones screen sitting at a remote location and can troubleshoot the issues in the customer phone.
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely :
● Diagnose your Smartphone. ● Customize the Smartphone setting for you (Picture, Sound, etc). ● Backup & Restore your customized setting. ● Reset your Smartphone to the factory default. ● Install the latest firmware.
Hi, shepher kindly be advised that you may need to contact the call centre then state issues you faced with from your device for further advice, if it can not be resolved over the phone in most cases the agent will suggest remote management then generate a one time code to start remote control.
