We understand your concerns related to Samsung device upgrade. We will provide this feedback to relevant departments so that better upgrade policy can be attained for customers. But, meanwhile, we would like to advice on three key aspects: - Samsung plans to provide Nougat upgrade to many devices (after S7 & S7 Edge) in 2017. S6 & S6 Edge is planned to receive very soon. Samsung can't confirm any date until decided as mobile market is highly prone to changes & very competitive. - With many devices to upgrade & appreciable inbuilt new features, Samsung assures priority for customer service both on terms of quality & timely update. - Samsung continues to most Trusted Brand in India under "Consumer Durables" category. Please check http://brandequity.economictimes.indiatimes.com/news/business-of-brands/most-trusted-brands-2016-brand-ranking-category-wise/56761714 With respect to above points, we would like our customers to continue to keep faith in service & mobile product quality.
