Samsung Odyssey G7 Display issue and Warranty not Claim

[Rusaiq]

 

 

 

Extremely disappointed with @SamsungIndia! My Samsung G7 monitor (₹67K) is just 1.5 years old, and the screen layer is peeling off inside (possibly the polarizer or diffuser layer). No external damage, yet they denied warranty claiming impact!

If there’s no visible physical damage, how does the internal panel get affected due to physical impact outside. Its look like burning inside at the corner of the screen. In that corner how we hit and make impact? Is the quality like that? But still there is not even first visible scratches outside. But the technician simply said its due to impact. 

can you check and say! This is due to impact from User. There is no physical damage visible outside. I am really fed up second time with Samsung.

First for Samsung S22 Ultra - Same Warranty Issue from Samsung Service Centre.

Now Today again for my Monitor! 

[Deadfury]

If I am not wrong, it comes with 3 years of warranty. You still left with 1.5 years. You can challenge samsung in consumer court for denial in providing services. Higher chances this will help you

[Rusaiq]

Already posted in X to Samsung India, wait for their response. Even nothing happened will go for consumer court for sure! Prepare for that only

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to kindly suggest that you contact the dedicated Samsung team (B2B) helpline at 1800-30-7267864 which operates 24/7. They will be able to provide you with the exact information you need regarding your inquiry.

Warm Regards,
Samsung Customer Support

[Rusaiq]

Thanks for the information. Already got call from samsung team regarding the same via X. If its still the issue same, then i will contact with the above one.