Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue: 1) Navigate to Samsung Member Application >> Diagnostic >> Test Hardware and check if all sensors are working fine. 2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings. 3) Check the issue in Safe Mode. 4) Check for software updates in the device and update it via FOTA or Smart Switch. 5) Take full data backup and reset the device. Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
