Original topic:

Play store issue with Android 12

(Topic created on: 01-21-2022 10:18 PM)
319 Views
watto33
Active Level 3
Options
Others
Anyone facing the issue with playstore after updating to Android 12, where we are not able to update applications or install new applications?

Tried clearing the cache, deleting data of play store and restarting mobile, but nothing worked.

Anyone else having the way to fix it?
7 Comments
Green_Grass
Expert Level 3
Others
Most people facing this issue
Even after factory reset
0 Likes
Green_Grass
Expert Level 3
Others
You are not alone
0 Likes
WalkieTechie
Expert Level 4
Others
Have you done Google Play System update from the settings?
0 Likes
watto33
Active Level 3
Others
Along with the Android12 update, it got updated. I even verified now in play store settings. It says google play is up to date
0 Likes
WalkieTechie
Expert Level 4
Others
No, I mean check in phone settings.
0 Likes
watto33
Active Level 3
Others
Even in phone settings it's upto date. Biometrics and security => Google play system update
0 Likes
cs-member13
Expert Level 4
Others

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
 
Warm Regards, 
Samsung Customer Support 

0 Likes