Original topic:

Phone heating PROMBLEM

(Topic created on: 08-24-2020 10:48 AM)
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anitajaiswal
Active Level 4
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Hey there 

I am USING Samsung Galaxy m11 
Whenever I charge my phone it heat up quickly 
Like it will blast.So PLZ can anybody help me 

Thank you for Reading
9 Comments
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While its plugged in, is there any other process running in background or your data pack is on or you are using it at the same time?
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anitajaiswal
Active Level 4
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while charging my phone I always off my data network and also while charging I'ver not using my phone
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Do this problem started recently? or after any update?
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anitajaiswal
Active Level 4
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it started recently after up dating my phone
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Have you factory reset the device after update?
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Ehsank
Expert Level 5
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few days charge on turn off condition
or in flight mode
Others
Heating up of the battery to a small extent may be considered normal during charging.
To fix phone overheating you may following :

-Open your phone's back cover while charging the phone.
- Stop all running background apps
- Don't use your smartphone while it is being charged, it can allow the smartphone to heat up a lot and prevent you from using it because it’s too hot.
- You can put phone for charge at night when you expect no calls or important messages to come through, you can simply put your phone on flight mode. 
- Don't use fast charging everytime.
Fast charging is meant only when you are in hurry to charge your device faster, otherwise you should chage your phone in normal charging mode .

These simple steps can help you to get the phone from heating .
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anitajaiswal
Active Level 4
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I always use fast charging. so that cause heating???
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Samsung_Support5
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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