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Original topic:

OneUI4.0 update

(Topic created on: 12-02-2021 09:59 AM)
P0z
Active Level 3
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Has anyone experience a change is the use of Facebook after the update? I can access the application, however, some links or videos do not work. Also, Facebook also shuts down after a set time of use. 

I Uninstalled and reinstalled Facebook but no luck. 
6 Comments
MADLELAPHEZULU
Active Level 5
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Hi P0z.

You can Try to UPDATE your FACEBOOK app to see if the problem continues.
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P0z
Active Level 3
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Checked to see if there was an update and there was nothing.
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Tsogo_sam05
Moderator
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Hi, P0z apologies for the inconvenience caused, kindly clear your cache.

Follow the steps below to do this:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select Facebook App.
5. Select Storage.
6. Select Clear Cache.

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

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P0z
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Hi Tsogo, thanks for that, is there a requirement for a back up to be performed?
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Tsogo_sam05
Moderator
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P0z the steps provided do not require any backup as your data will not be deleted.

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P0z
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Arigato
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