Need performance upgrade for F62

[Saiteja1505]

Dear samsung,

The recent reviews for F62 have been terrible regarding its performance. I've been playing PUBG Korean on the device and I'm getting 30-40 fps on average while playing on lowest graphics and max frame rate settings. Even my old Galaxy M30s with much inferior Exynos 9611 chipset performs much better than this device. To confirm the performance, I ran Geekbench 5 on the device and got even less than 300 score. 300 is a very shameful score for a device priced above Rs. 20,000 and having a flagship chipset. I've tried to contact the Samsung customer care again and again and also sent the error log file. Every time, I just receive a message giving tips like clearing the storage and ram from the device which doesn't work at all. What is the use of a flagship processor if I have to compromise? I'm very disgusted with this phone and have lodged a complaint against the company in the National Consumer Forum (Docket no: 2706492). Also I'm not afraid to go through a legal process if required. I'm tired of getting excuses from the company. All I need is either a performance upgrade or I want my money back.

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[RAJENDRENG33]

I purchased Galaxy M30. After upgrading from Android 9 to 10, the camera gone to dogs. Samsung released another model M30s within a shorter time of releasing M30. This revealed that M30 is a junk one.