Take a phone/pc, then open google and type find my phone, then login using your google account details which was in your lost phone. If your phone's internet and location is on, it will show the current location update of the phone. You can also do alot of things from that page, such as lock and reset the phone or make it ring. I hope this will help. Goodluck.
Log in with your Samsung Account at https://findmymobile.samsung.com either thru the phone browser or PC browser (chrome, IE, EDGE, Safari). Once logged with the Samsung account, you will next see the devices registered in Find My Mobile. Find the model of the phone that was lost and select it.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Step1. If you lost your device, at first you can submit an FIR at your nearest police station.
Step2. Call your service provider (Reliance Jio, Airtel, Idea, Vodafone) from a different mobile phone or visit the service provider store to block your sim card services.
Step3. If you have lost your device, try the ‘Find My Mobile service. You can remotely locate your lost smartphone, back up data stored on the device to Samsung Cloud, lock the screen, and even block access to Samsung Pay. You can also delete all data stored on your device.
Find My Mobile (FMM) is available for only those devices that have Samsung accounts and has enabled “Remote Controls” in advance. Note: Internet should be enabled on the device. From POS, “Remote unlock” should also be enabled in advance. Path: Settings > Biometrics and Security > Find My Mobile> Remote unlock
Please follow the below steps:
Step1: Go to Find My Mobile (FMM)https://findmymobile.samsung.com and tap on SIGN IN. Step2: Login to FMM with a Samsung account. Step3: Select the target device in the list and tap on "Track location" on the right panel.
Thank you for writing to us. Warm Regards, Samsung Customer Support.
