My fingerprint is not working A12

[Larsen]

Good Morning. I ask for help my fingerprint is not working what do I do?

[Noke-kb]

Maybe go to one of the samsung shop they may help you 🤔

[DtrAck]

Just restart your phone, my fingerprint wasn't working as well

[Tsogo_sam05]

Hi, Larsen please run a service test on your Fingerprint sensor.

1. From the phone dialler, enter *#0*#.
2. Select Sensor
3. Scroll down
4. Under Fingerprint test, Select Normal scan.

[Larsen]

Hi. I did that now it showed NA

[Tsogo_sam05]

Kindly note that your device may need to booked in for an assessment. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/