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Original topic:

My fingerprint is not working A12

(Topic created on: 01-26-2022 10:03 AM)
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Larsen
Beginner Level 3
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Others
Good Morning. I ask for help my fingerprint is not working what do I do?
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5 Comments
Noke-kb
Beginner Level 3
Others
Maybe go to one of the samsung shop they may help you 🤔
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DtrAck
Beginner Level 4
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Just restart your phone, my fingerprint wasn't working as well
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Tsogo_sam05
Moderator
Moderator
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Hi, Larsen please run a service test on your Fingerprint sensor.

1. From the phone dialler, enter *#0*#.
2. Select Sensor
3. Scroll down
4. Under Fingerprint test, Select Normal scan.

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Larsen
Beginner Level 3
Others
Hi. I did that now it showed NA
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Tsogo_sam05
Moderator
Moderator
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Kindly note that your device may need to booked in for an assessment. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

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