Mobile data turns off with an incoming call

[praniz]

I recently started experiencing this issue. Whenever there is an incoming call,my mobile data will not work and I can't browse or view any until I disconnect the call.I am using Samsung A51

[RajaryanPradhan]

Turn on Volte in settings.

[dj9494]

Go in settings then gonin connections and then mobile networks. In mobile networks, go in network mode and select volte.

[praniz]

I selected the option LTE/2G/3G (auto connect) but no luck...

[Shyl1]

Go to settings to connection and turn on network while calling.

[abhikru]

It happens.
Suppose you are using internet through sim1 and the call comes on sim2, then the mobile data will get disconnected.
It would not happen if the call and mobile data is going on with the same sim.
A51 is incapable of keeping the volte on for both the sims at the same time.

[praniz]

I have only 1 sim

[abhikru]

Ohh..
Then if above mentioned solutions of other people are not working for u, then please reach out to customer care.
They'll help.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support