Original topic:

MX PLAYER PRO POST ONEUI5.0

(Topic created on: 11-19-2022 02:10 PM)
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Prineshh
Active Level 2
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I have been using mx player pro for years,  but since yesterday after the oneui5.0 update, it is not opening at all.

Can anyone please tell me why & what should I do?

I have uninstalled & reinstalled it, yet it is not working.

Help.

#mxplayerpro #oneuu5.0 #samsung #help
9 Comments
itsHRSH
Active Level 6
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I think it's because the developers have yet not optimised the application for Android 13!!

If this is the case, then when they optimize it, it will start working normally again.
Professor13
Active Level 7
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Use latest version of mx player pro working fine...
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10300
Active Level 7
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He actually reinstalled the app so that obviously means he is using the latest version!
itsHRSH
Active Level 6
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And he mentioned that he is on Android 13.
Which device are you using?
Professor13
Active Level 7
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Mere dost ke pass he A33 5g usme android 13 aa gaya he usme nahi chal raha tha fir latest install kiya ab chal raha he
Mx Player pro v.1.51.8 ye download karlo ye work karega
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Prineshh
Active Level 2
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It worked & is working. Thank you so much @Professor13
Professor13
Active Level 7
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Most welcome...😊
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Professor13
Active Level 7
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Mero a52 use kar raha hu muje update nahi mila he abhi tak android 13 ka....
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cs_member8
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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