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Original topic:

Lost pictures from Gallery ; Note 9

(Topic created on: 10-19-2020 10:44 PM)
Hypertia
Beginner Level 2
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Oh my!!!!!  I just realized that my phone deleted 3000 pictures???? I do not know when or how. I cannot find them anywhere not even on back up. 

How can I retrieve all these images??? Please help. 

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Maps_sam07
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Hi  Hypertia

 

Please note that you can only be able to retrieve your photos if you had backed up your gallery.

 

On your phone, please do the following:

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select Cloud and Accounts
  4. Tap on Backup and Restore
  5. Select Restore data

 

Kindly follow the below steps to activate cloud backup:

 

  1.   From the home screen, swipe either up or down to access apps.
  2.   Tap Gallery.
  3.   Tap on the 3 dots on the upper right.
  4.   Tap Settings.
  5.   Tap Samsung account.
  6.   Push Slider to de/activate.

 

Thank you

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4 Comments
FlexM
Active Level 7
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Please check on recycling bin
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CeboGift
Active Level 5
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goto gallery 》click on three vertical dots on the top right corner 》 Recycle bin.



NB : Recycle bin keep the deleted items for only 30 days.


good luck
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Solution
Maps_sam07
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Hi  Hypertia

 

Please note that you can only be able to retrieve your photos if you had backed up your gallery.

 

On your phone, please do the following:

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select Cloud and Accounts
  4. Tap on Backup and Restore
  5. Select Restore data

 

Kindly follow the below steps to activate cloud backup:

 

  1.   From the home screen, swipe either up or down to access apps.
  2.   Tap Gallery.
  3.   Tap on the 3 dots on the upper right.
  4.   Tap Settings.
  5.   Tap Samsung account.
  6.   Push Slider to de/activate.

 

Thank you

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BMash
Beginner Level 2
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What if one has deleted back up in error, can you still retrieve the deleted images? After selecting restore data then it no longer gives you an option for your gallery but only calls, messages, calendar, settings etc. How do I get the gallery back on the list for me to restore data??
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