Original topic:

Issue with YouTube

(Topic created on: 04-26-2022 01:15 AM)
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sumithshetty82
Active Level 3
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Anyone facing issue with the YouTube app?
First problem:
The audio plays fine, but the video doesn't play for a while like so 3 seconds it's pause ..then continues. It's happening for video and shorts.

Second problem:
Once I open a video,
Below there are some suggestions / recommended video.
I'm unable to scroll through that list.


3 Comments
crazyspider
Active Level 5
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Who even uses YouTube? Try the vanced one bro
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Samarth1223
Active Level 3
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Ya i also face this probelem after the update that if i was seeing a vedio and closes mobile without closing youtube but after just 2 mins if i open mobile then screen becomes white
cs_member8
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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