Original topic:

Issue after update

(Topic created on: 05-13-2022 10:09 AM)
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anujACT
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My phone is M21,and after one UI 4.1 update,it slowed by phone ,now it gets hang many times,
Samsung needs to look at this ,and bring solution faster😑😑
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anujACT
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Means now the upgrade is not stable,how can u assure that
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JithinAjith
Expert Level 3
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1. Settings 》Device Care 》Battery 》Background usage limits 》
* Deep sleeping apps 》select all apps
* Sleeping apps 》select all apps

2. Settings 》Apps 》
Android system Web view 》Tap on 3 dots 》uninstall update
Android system intelligence 》Tap on 3 dots 》uninstall update
Chrome 》Tap on 3 dots 》uninstall update

3. Reset your device
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anujACT
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Ok thanks,after this will it's revert back to Android 11,or remains same
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cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support! 
 
We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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