Is this the Service ?

[bkpdr]

Yesterday I had a conversion with a Samsung Product expert through Live chat and I am really disappointed by his response. He doesn't have Samsung M51 specs full details while Youtubers knows more than Samsung Product expert. I wanted to know about the zoom capability of the camera and the Android Os version comes with Samsung M51. The product Expert said this information is not shared with them. later I checked their website and I found the zoom capability even that thing he could not say in the conversation and about OS version details I got from Youtube. I really cannot believe that Samsung has this type of Expert.

[DarshanChatterjee]

This is not an expert. This is a robot. You got bot replies. We all got that. No worries. Samsung fixed some common questions with answers. If you ask them out of their context then they'll give you replies like this.

[bkpdr]

Bro this not robot, before this conversation I was connected to a robot after that I talked to a human and that's the truth..in this chat there was a human .I also know that how robot reply...

[DarshanChatterjee]

They never connect users to human experts. Only one way to have a convo with human is by calling. Samsung will tell you their human experts name but will not connect the humans. When you will ask them something really hard for a robot to give the answers then they'll take so much time and will reply you with unexpected answers.

If you can't believe me then ask the experts.

[Satyen8910]

It comes with Android 10 and the zoom capacity is 10X.