"Thank you for Joining Samsung community. We would recommend taking some troubleshooting steps to further isolate what you may be experiencing. Find troubleshooting steps on provided link http://www.samsung.com/in/support/skp/faq/1119803. Please let the community know what steps you have taken and if you have noticed any changes or improvements. This will help the Community to provide you steps without repeating any steps you may have already taken ".
phone gets heat while charging with charger too. I purchased it on 3 May 2017 and gave complaint on 11th May and returned on 12 May as if it is OK. again I went and gave complaint but they it cannot be done at their level. I had a talk on customer case before them and assured to call back but no reply. issue not solved as of now. If this is the situation I have no other options but to go for consumer forum. Ref No. 2162560979 Dt.13 May 2017
