Green/Pink/White lines issue fixed on S20+ & Note20U for sakuya_bob the hard way

[TheFastestIndian]

National Consumer app to raise Grievance

User sakuya_bob faced the Green / Pink / White lines issue on Samsung Galaxy S20+ and Note 20 Ultra and had to struggle for 3 to 4 months to get free screen replacement for his devices.

Issue:
First time reached to Samsung sercice centre in Dec 2022 for S20 Plus, at that time they were asking some Rs. 23000 for screen replacement. Started getting lines issue in Note 20 Ultra in Feb 2023 then I wrote several emails that was not helping, when wrote grivence for the 2nd time they called me
and said submit your Samsung phone to store for inspection. Samsung service center ppl kept both phones for almost 3 weeks and after inspection they called me, explained whether they will repair due to dents or provide free of cost replacement

Solution:
1. Download an app - National consumer helpline app. Link below https://play.google.com/store/apps/details?id=mount.talent.mtcdev02.udaan
2. Write proper grievance, register ur grievance
3. Attach bill and product photo
4. Fill out the registration form
5. Explain the concern when u receive call from them most probably within 3 days
6. Follow what they say, but never pay any money they demand because it’s the company’s fault
7. Keep finding strong points to argue with them bcoz they have best team to ignore ur issue in the smoothest way
8. Never do the mistake of believing on that product in future.
9. Let ur friends and family know about this so that they know truth of the product and they know about these problem, Be a better consumer

https://r2.community.samsung.com/t5/Others/They-replaced-screen-of-my-S20-phone-it-was-getting-linin...

https://r2.community.samsung.com/t5/Others/How-to-Get-proper-response-from-companies-for-thier-produ...

Users facing the Green / Pink / White vertical lines issue and Samsung not providing free screen replacement can go via the National consumer app route and get free screen replacement instead of paying in the service center.

Credit: sakuya_bob

[SivanandaGurram]

I updated my Galaxy Note 20 Ultra on July 18, 2023, and today suddenly a bright green line running from top to bottom has appeared on the display. I bought the phone when it was released in August 2020 in Ahmedabad, India. I'm feeling very frustrated and angry because considering that I paid more than one lakh rupees for it, I wanted to use it for atleast 5 years. Though the phone is working fine, it is very difficult to use because the green line is so bright that it almost pierces the eyes.

Please, if anyone knows the fix, please let me know 🙏

[SivanandaGurram]

Please reply 

[TheFastestIndian]

Visit the nearest Samsung service center and get it checked. Samsung is giving free replacement

[TheFastestIndian]

Did you visit service center?

[SivanandaGurram]

No

[SivanandaGurram]

Is it free of cost

[TheFastestIndian]

Please go through this post as Samsung is giving free replacement for Note 20 series

https://r2.community.samsung.com/t5/Galaxy-Note/Note20-S20-users-get-free-screen-replacement-for-Gre...

[Bharath_Narla]

Here my Galaxy M52 have same issue, after software update vertical line appeared, after talking to service head and service center they kept telling me software cannot damage display, you are only person having this issue, there kept saying there is no free replacement policy, they asking me to submit mobile for further checks, there is no physical damage, i am going to file legal complaint againt Samsung India Electronics Private Limited

[TheFastestIndian]

Follow above mentioned steps

[Achalsengar]

Samsung Smartphone Quality Issue: Green Line and Dead Pixel Problem

Samsung is one of the leading smartphone manufacturers in the world. They have a reputation for producing high-quality devices. However, in recent months, there have been reports of quality issues with some Samsung smartphones.

One of the most common problems is the appearance of a green line on the screen. This problem has been reported in a number of Samsung Galaxy S21 Ultra devices. The green line can appear at any time, and it can be permanent or intermittent.

Another problem that has been reported is the appearance of dead pixels on the screen. Dead pixels are individual pixels that do not light up. They can appear as black dots or other discolorations on the screen.

Samsung has acknowledged these quality issues, but they have not yet released a fix. Some users have reported that the problems went away after a software update, but others have not been so lucky.

The green line and dead pixel problems are a major inconvenience for Samsung customers. These problems can make it difficult to use the phone, and they can also reduce the resale value of the device.

In addition to the green line and dead pixel problems, there have also been reports of other quality issues with Samsung smartphones. Some users have reported problems with the camera, the battery, and the fingerprint sensor.

Samsung has a history of releasing high-quality smartphones. However, the recent quality issues are a cause for concern. Samsung needs to take steps to address these problems and ensure that their customers are satisfied with their products.

How Does This Affect Me, a Loyal Samsung Customer?

As a loyal Samsung customer, you have probably had a positive experience with the company's products. You may have owned several Samsung devices over the years and have been happy with their performance.

The recent quality issues with Samsung smartphones are a major disappointment for loyal customers like you. You have invested your hard-earned money in these devices, and you expect them to be of high quality.

The green line and dead pixel problems are not just a minor inconvenience. They can make it difficult to use your phone and can also reduce its resale value.

Samsung needs to do better to address these quality issues. They need to be more transparent with their customers about the problems and they need to release a fix as soon as possible.

If you are experiencing the green line or dead pixel problem with your Samsung smartphone, you should contact Samsung customer service. They may be able to help you troubleshoot the problem or offer you a replacement device.

You should also let Samsung know about your experience. The more customers that complain about the quality issues, the more likely Samsung is to take action.