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12-16-2021 08:59 AM in
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12-16-2021 10:07 AM (Last edited 12-16-2021 10:11 AM ) in
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12-22-2021 09:37 AM in
OthersDear Samsung Customer,
Greetings from Samsung Customer Support!
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
From Settings, search for and select Motion smoothness.
Tap Motion smoothness again, and then choose your desired option.
Standard refresh rate - A 60 Hz refresh rate. Use this if you want to save your battery life.
High refresh rate or Adaptive - A 120 Hz refresh rate, which will have all the benefits we discussed.
Note: 120 Hz refresh rate is not supported on WQHD+ resolution or when Power saving mode is enabled. If you switch to this resolution, the refresh rate will drop to 60 Hz.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us.
Warm Regards,
Samsung Customer Support.
