Fingerprint

[reggersoe]

My fingerprint isn't working 

[reggersoe]

bru i am not able to register my first fingerprint

[PratikGoswamiPM]

device?

[reggersoe]

A30s

[PratikGoswamiPM]

try to reset your fingerprint and then restart your device and then try to connect

[reggersoe]

am not able to register my first fingerprint

[Thauseef]

go to safe mode and set your fingerprint

[reggersoe]

where do I get that option

[Thauseef]

long press power of option

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "fingerprint" issue kindly follow the given below steps:-

1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.

2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.

After Performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support