Original topic:

F41 proximity issues

(Topic created on: 03-04-2021 05:30 PM)
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Subh95
Active Level 3
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Sometimes proximity sensor works normal and sometimes the screen doesn't turn on and after using the power button it wakes up,
After call end also it stays black, until the power button is pressed. 
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Bro Get it checked at service center. I think it's a software issue which can occur due to some bugs during an update.
Subh95
Active Level 3
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was from starting, after update also same...
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Ehsank
Expert Level 5
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as of now do these steps and observe but if still same issue persist then first send feedback to Samsung by using get help section

1. first clean the area around front camera

2. Go to settings >apps>click 3 lines right side of "your apps" enable "show system app"
>>search in search bar (just type Camera lightsensor">click on it>storage >clear cache and data
Restart your phone.
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Samsung_Support1
Moderator
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Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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