Hello samsung i think you can improve your service quality by giving a 24hr service helpine as well as providing more service centres. In country like India especially in village areas the absence of service centre makes the customer to switch the phone and which in turn decline the revenue of samsungso if there is any kinf of service centre in village to provide help it will be a great assistance yours faithfully NSDM India https://www.nsdmindia.com/
