Dual app issues

[AkshayChaubey]

I use Dual app feature for whatsapp. I am unable to access the photograph,videos , documents  downloaded through this whatsapp. I am unable to upload media files also. I have given green to all permission request but still this issue persists. 

Please look into this matter and resolve it.

[Anonymous]

Samsung had addressed the same issue and they've promised to fix this through a software update. For now you'll have to forward files from whatsapp 2 to whatsapp 1.
Refer screenshot.

[AkshayChaubey]

Okay

[AkshayChaubey]

Has the issue been sorted out ? Cause i am still having the problem.

[Anonymous]

It's being solved in august security patch. Please wait for that update to be rolled out for your device.

[Anonymous]

https://r2.community.samsung.com/t5/Tech-Talk/Hey-Samsung-Members-having-doubt-in-dual-messenger-her...

^^solution

[DarshitGupta]

I am also facing this but samsung has not provided any solution till date

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support