I am deeply disappointed with Samsung's response to the recent green line display issue affecting some of their smartphones. Despite paying a significant amount for my device, which is not eligible for a free replacement, Samsung has failed to acknowledge the value of my investment.
The green line issue is not a result of user mishandling but rather a technical fault, yet Samsung expects customers to bear the cost of repairs, which amounts to nearly one-third of the product's price. It's unjustifiable to burden customers for a problem caused by the company's own oversight.
Furthermore, my attempts to seek assistance from Samsung's customer support have been futile. Despite requesting a Malayalam-speaking agent to facilitate communication, I have yet to receive a satisfactory response after six unsuccessful attempts. Promises of a callback have gone unfulfilled, leaving me stranded with an unresolved issue.
As a loyal customer, I urge Samsung to reconsider its stance on this matter and take responsibility for the faults in its products. It's time for Samsung to prioritize customer satisfaction and uphold the trust that users have placed in the brand.
As per your concern, we would request you to please share your issue description and product details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).
First, try contacting the service center. If they don't help or ask for a large sum of money, simply register a complaint on the NCH app for assistance. For more details, refer to my latest community post.
