Original topic:

Digital-Wellbeing Ignoring the usage of inbuilt Video Player

(Topic created on: 03-17-2023 10:16 PM)
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RhnAz
Active Level 1
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It's seems there's some problem with the way Digital-Wellbeing works. For some reason, it's unable to detect the usage of the inbuilt Samsung Video Player. Now, no matter how long one watches videos through the inbuilt Video Player, there's no change in the Digital-Wellbeing usage report. It's completely devoids the reason for which it's there.

#VideoPlayer #DigitalWellbeing
2 Comments
Sanskar
Expert Level 2
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I also noticed this a while ago. Don't know why it does that
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cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support