Critical Software Bug in Samsung Galaxy F62

[rishibroto1006]

The device (Samsung Galaxy F62) restarts automatically when kept idle for a long time. As per my primary diagnosis, it's due to incorrect battery optimisation. 

 Steps to Reproduce: 

 1. Factory reset the phone.

 2. Update all applications and frameworks from the Galaxy Store.

 3. Update all remaining apps from play store.

 Diagnosis done: 

 1. Contacted your remote support, but no solution.

 2. Visited your service centre, flashed my phone with firmware. Still no solution

 3. Started my own diagnosis: 

 A. Disabled auto optimisation.

 B . Auto -restart was already disabled. So, no changes there.

 C. Disabled battery optimisation on a bunch of apps like SHIM, always on display etc.

 Once those battery optimisation were disabled, the restart issue got fixed to a great extent. However, the issue still occurs sometimes.

 Requesting others facing the same issue to come up with their experiences/views. Awaiting a quick and permanent fix from SAMSUNG ASAP!!!

#F62 #GalaxyF62

[ARJUNB]

Just check for me. Does this phone has a auto restart feature if phone is kept unused for a long time.

[rishibroto1006]

I checked. Auto restart is disabled by default and hasn't been set to turn on at any time.

[ARJUNB]

Then turn it back on for 1 day and select your day and see.

[rishibroto1006]

I did that too. The device restarted at the set time. It also restarted whenever the device was idle. So, this didn't provide any solution.

[ARJUNB]

Have u disabled under settings- device care - press 3 dots - advance tab auto restart off.
Or open setting on the search box right auto restart click and uncheck it. And see if this helps.

[rishibroto1006]

Have checked all those. Auto restart is off. Seemed like some issue with battery optimisation, which is disabling some critical applications required for the device to function.

[ARJUNB]

No I am sharing in the attachment here as u can see in one image where only Saturday is selected at the time at 7.00 am the phone will auto restart and in the second image where I have selected all the images of days the phone will restart daily. At 7.00 am. So I hope your problem will be solved if u uncheck and replying

[rishibroto1006]

I understood your concern. On my phone, this is what was set for auto-restart since factory reset.

[rishibroto1006]

As you can see, it's disabled.