Original topic:

Contacts deleting issue

(Topic created on: 05-20-2022 07:54 PM)
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sreyan
Active Level 1
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image

Contacts were automatically deleting how to fix it ? Anyone please help me, it looks like contacts were deleted through Google play services.
6 Comments
NormalMan
Active Level 6
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It might be possible that someone other has access to your Google account and that person deletes your contact try to change your password.
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Anshu
Active Level 10
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Yes u r right....its case of multiple login
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NormalMan
Active Level 6
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Other reason Is that they were duplicate contact of same ph.no .
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b1ttu
Expert Level 2
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Yeah.. same issue i found.
It literally delete contacts...

i watch from last 2 weeks

571 to 521(now)
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cs_member8
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

We would like to inform you that please check if you have synced your data with your Gmail or Samsung account then you may retrieve your data. (Go to settings>>Accounts & backup>>Backup & restore>>Restore data)

Check the recyle-bin of your smartphone: Menu>>apps>>phone icon>>three vertical dots>>settings>>recycle-bin>>deleted contacts.

However, if data has been lost accidentally and you have not taken any backup then there is no way to retrieve your data. For the future we recommend you to take back up in the phone.

Install Smart Switch App from Samsung galaxy Store:
Data backup process via 'Smart Switch Mobile App'>Open Smart Switch App >Click on Memory Card Icon >Backup option >Choose the data for Backup >Backup.

Import contacts:
App's screen>>contactS>>More (three dots)>>manage contacts>>import/export contacts>>import>>SIM card>>Select contacts, for this example tap on all>>done>>google account>>"Import".
Your contacts will be saved to your google account and saved to your phone the next time google is synced.

If the issue still persists, kindly visit our service center. The address details of the Samsung service center are available on our website. Please click on the link mentioned below to get more information:
http://www.samsung.com/in/support/servicelocation/.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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michaeldm
Active Level 2
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Same for me and many others on lots of different threads.  S20+ auto deletes phone contacts randomly.  Luckily you can manually recover via google when you spot it.   It's a samsung software bug, as it shows the phone initiated the delete request.   You get the same cut/paste from Samsung in response each time.

Bug has been around since 2020 it appears but still unresolved. Doesn't happen with Apple or my old HTC, so maybe I'll get one of those next time.  

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