Check if the charger wire damaged. If the charger wire isn't damaged but the problem is still persists, so kindly contact with your nearest Samsung Service Centre. Or put the phone in charge in safe mode (Long press the power button > Long press the power off button > Safe mode).
Thank you for sharing your concern. We acknowledge your query and apologize for the same.To resolve this issue kindly follow the given below steps:
1. Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.
2. Please check whether the charger cable and adapter are fixed well. Remove charging cable and reconnect with mobile phone properly.
3. Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
4. Charge the device in switch-off condition for a minimum of 10 minutes.
If your issue will be not resolved, Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report). Note. please attach the error log file within 15 minutes of the error occurring.
Thank you for writing to Samsung. Warm regard, Samsung customer support
