Original topic:

'Camera Failed' error on opening camera from any app

(Topic created on: 11-07-2023 06:01 PM)
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sheikhabdulfahad
Beginner Level 4
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Hi Samsung-ians,

I've been using samsung for long now, and about 1.5 years, I'm using s22 ultra, it was working fine, but suddenly I'm facing the camera failed issue, I've tried resetting setting, factory reset but it is not working. Can someone please suggest something, if they have faced this issue before.

2 Comments
MOQBALI
Expert Level 3
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I'm sorry to hear that you're experiencing issues with your Samsung Galaxy S22 Ultra's camera. If you've already tried resetting the settings and performing a factory reset without success, there are a few other things you can try:

1. Clear the camera app's cache and data:
- Go to Settings > Apps > Camera.
- Tap on "Storage" and then "Clear cache" and "Clear data".

2. Update your phone's software:
- Ensure that your device has the latest software update installed.

3. Boot in Safe Mode:
- Restart your phone in Safe Mode to see if a third-party app is causing the problem. In Safe Mode, only pre-installed apps will be active.

4. Check for hardware issues:
- Ensure that the camera lens is clean and not obstructed by anything. Also, make sure there are no physical damages to the camera module.

5. Contact Samsung Support:
- If none of the above steps work, it's advisable to get in touch with Samsung support for further assistance. They might be able to diagnose and resolve the issue.

Remember to back up any important data before performing any troubleshooting steps that might result in data loss.
Samsung_specialist
Community Manager
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We apologize for any inconvenience this may have caused you.
If a 'Camera failed' warning appears on your screen, or if your device freezes or slows down while using the Camera app, please refer to the following guide to troubleshoot the issue.
Note: Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Reset Camera app
If you try to take pictures or videos using the Camera app but it keeps crashing or the 'Camera Failed' warning appears on your screen, resetting the Camera app may fix the problem. Please follow the steps below.

1 Open Camera and select Settings.
2 Select Reset settings.
3 Tap Reset to reset the Camera app.
Force restart your device

If your device is still slow or freezes even after you reset the Camera app, try force restarting your device to resolve the issue.

1 Turn off your device by holding down the Volume down key and Side key, then selecting Power off.
2 Once the screen goes black, press and hold the Volume down key and Side key.
3 When the Samsung logo appears on screen, release both fingers from the keys.
Note:

Your data and files will be preserved even if you force shut down your device.
Volume and Side key locations may vary depending on the device model.
Device screenshots and menus may vary depending on the device model and software version.

If the issue still persist, please send error report to our technical team so they can investigate the reason of the issue and will assist you in solving it. To send an error report, please follow the below steps:

1 Launch Samsung Members app.
2 Tap on Support.
3 Scroll down the screen and select Error Reports.
4 Choose a category below.
5 Tap on Frequency.
6 Choose between Once, Often or Sometimes.