Original topic:

Battery Issue and app crash

(Topic created on: 12-02-2021 03:57 PM)
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Suraj7769
Active Level 2
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IN SAMSUNG GALAXY A52S 5G WHILE USING APPIS CRASHED AND BACKGROUNG DISPLAY IS GOING TO BLACK AND BATTERY DURATION IS NOT LONG LASTING 
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Visit samsung service center and update your phone, mine A52s work smooth
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First reset it and check whether your problem is solved and if not then visit service center.
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cs-member13
Expert Level 4
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.
Battery optimization helps you to boost the battery performance of your device. To check battery optimization:

Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory

Kindly turn off the smart features of the device and other connectivity features when not in use, which will eventually help you to reduce battery power consumption (smart features such as Motion gestures in advance feature and Bluetooth, Wi-Fi, Hotspot, etc.).

Please follow the below steps:
1. Swipe down on the home screen to open the notification panel.
2. Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC, etc. to turn off.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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