Original topic:

Automatically restart topic

(Topic created on: 12-05-2021 04:10 PM)
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Anonymous
Not applicable
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Others
Can you say why my device auto restarting please give me tips.
3 Comments
ムBHINムV
Expert Level 2
Others
Go through these steps :

Step 1: visit service center

Step 2 : give your handset to them for inspection

Step 3 : after inspection they gonna change your
handset motherboard .

Step 4 : make sure your phone is in warranty.

Step 5 : if you phone is out of warranty then pay
for your motherboard

Note : they are gonna change your handset
motherboard anyhow

Avirulz
Beginner Level 2
Others
Just right after out of warranty it starts restarting and there is no scope of changing it free. Poor quality chipset. Same happened for my m21 and now my a50s also having same issue.
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cs-member13
Expert Level 4
Others

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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