I understand your concern. Unwanted app downloads can be frustrating. Here are a few steps you can take to troubleshoot the issue on your Samsung Galaxy:
1. Disable Automatic App Downloads: - Go to "Settings" on your phone. - Tap on "Apps" or "Applications" (may vary depending on your device). - Look for "Google Play Store" in the list and open it. - Tap on "Auto-update apps" and select "Don't auto-update apps."
2. Clear Google Play Store Cache: - In the "Settings" menu, go to "Apps" or "Applications." - Find "Google Play Store" and open it. - Tap on "Storage" and then click on "Clear cache."
3. Disable Download Manager: - Open "Settings" and go to "Apps" or "Applications." - Locate "Download Manager" and open it. - Tap on "Disable" to stop it from functioning temporarily.
4. Check for Malicious Apps: - It's possible that a malicious app is causing the unwanted downloads. Check for any unfamiliar or suspicious apps installed on your device. - Uninstall any apps that you don't recognize or trust.
5. Reset App Preferences: - Go to "Settings" and select "Apps" or "Applications." - Tap on the three-dot menu at the top right corner and choose "Reset app preferences."
6. Install an Antivirus App: - To further ensure your device's security, consider installing a reputable antivirus app from the Google Play Store and run a full device scan.
If the issue persists after trying these steps, it's possible that there might be an issue with the firmware or a specific setting on your device. In such cases, reaching out to Samsung Support or visiting a Samsung Service Center might be necessary to get personalized assistance.
Always make sure to back up your important data before making any major changes or resetting your device.
We acknowledge your query and we request you kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask a Question).
