Original topic:

Android 13 update

(Topic created on: 07-10-2023 11:24 AM)
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Sarva04
Beginner Level 2
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A recent release android13 update on 29th jun 23, bypass the screenshot restriction policy when work email(3rd party MDM) is configured on device.

Did anyone experianced the same?
4 Comments
salmanul
Expert Level 2
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Yes, there have been reports that the recent Android 13 update on June 29, 2023, bypasses the screenshot restriction policy when a work email (3rd party MDM) is configured on the device. This means that users who have a work email account configured on their Android 13 device can now take screenshots of apps that would normally prevent screenshots, such as banking apps and financial apps.


Freom online source
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VikrantTambade
Active Level 10
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No. It is still unavailable for some of mine banking apps.

I think, it is managed by respective entity as per their privacy/security policy.
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Sarva04
Beginner Level 2
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Dear all,

We tried a workaround and was able to fix the above issue, just retire your device from MDM and reconfigure/enroll to email it will again set the restriction policy for screenshot not allowed.
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Samsung_specialist
Community Manager
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Hello,

Please submit an error report to the technical team via Samsung members app > get help page > error reports section.
Choose one of the categories, and type the issue that you're facing to them, but make sure to send your device's logs.
To send the device logs, please follow the below:
Press and hold Samsung members Icon > Then tap on Error reports > Select category of your report > Make sure that "Send Log Data" is selected to help resolve your inquire > Describe your problem in details > Change the frequency to whatever you prefer > Then send it.

For more information regarding, you are welcome to visit our website and watch tutorial sending logs by following the link below:
https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/

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