Original topic:

✅️ Green/White/Pink Screen Replacement Done For Free [M52]

(Topic created on: 06-01-2024 04:45 PM)
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Babita59
Active Level 5
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I got the screen of my Samsung Galaxy M52 5G replaced forfree


image


I had this problem with my M52 last yeardue the software update of security patch level August 1. I'll be visiting the service center tomorrow to get my phone.

Before trying to get your screen replaced for free, make sure that your phone does not have any dent or physical damage. They just don't want any dents although this is entirely about their manufacturing problem(software update).

If your phone does not have any dent, you're good to go! 

Raise your concern on the consumer court, i.e. National Consumer Helpline. Download the App from Play Store and click New Grievance to file a complaint. After submitting the grievance, you will receive a call from Samsung within the next day or two after having submitted your grievance.

You must mention strong points while writing about the details. Mention that this is a manufacturing issue as it happened after a software update.

Before writing your grievance, make sure that you visit the service center and get a job sheet number for your device regarding this issue. After that, download National Consumer Helpline app from play store and create a grievance. Do all of these within 30 days after you generate a job sheet number since the job sheet number is available for 30 days only and you'll have to get a new one if things are not done on time. While filling the grievance form, leave Service Tag field empty. That's all I remember about filling the grievance form.

I hope that everyone gets their screens replaced for free as this is not our fault. It's Samsung's fault, and they must deal with it. They chose not to make an official announcement like OnePlus did, so here we are complaining directly through the Consumer Court.
AN24
Active Level 2
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Hi can you confirm what option you selected as the Grievance nature. Is it "charging for repair/not repaired under warranty"
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ashish_ame
Active Level 1
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Same problem I am facing I update M52 and got white and green line and When I reached Samsung service center they asked 7000 approx.Now I will follow the same.
Being_human
Active Level 7
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U got new battery ?
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Babita59
Active Level 5
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No. Why would I get a new battery when I didn't complain for it?
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ROZAJMERI
Active Level 6
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I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone
Dont parchese samsung S seris phone
S22 ultra s23 ultra s24 ultra all model probleams
Dont update one UI version 6.1
Babita59
Active Level 5
Others
You're right. Not only is this a problem appearing in mid-range phones, but also in flagships. It's a common issue with phones having AMOLED displays, and OnePlus has already addressed it by announcing they wouldn't charge for repairs of phones with green, white, or pink lines on their display. However, Samsung pays no attention to its community.
harsh2662
Active Level 1
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Is job sheet number the token number that service center gives us while visiting for a new query? If not then how to get one?
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Babita59
Active Level 5
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I'm not sure about that but once you ask them for the bill(as per your new query), it will have the work order number, also known as job sheet number.
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harsh2662
Active Level 1
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Is it like samsung has resolved your display problem for free because you issued for it before April 2023, i.e. the time samsung had released the scheme of free repair for green line issues? And now they wont do the same because the scheme has expired??
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RanjitaBiswas
Active Level 3
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Nope
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