Original topic:

When I turn on the mobile data, my mobile gets very hot. Please solve the proble

(Topic created on: 07-25-2020 09:42 PM)
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sazzad4455
Active Level 1
Options
My Galaxy
Samsung m30s When I turn on the mobile data, my mobile gets very hot. Please solve the problem
2 Comments
Anonymous
Not applicable
My Galaxy
Heating when using mobile data is network problem. See how many bars you have. Also check same sim in other device if same issue (low network) contact customer care of carrier..
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cs-member13
Expert Level 4
My Galaxy

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "overheating" issue please follow the below given steps:

1)Close background running apps.

Overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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