After updating the new security patch of 1st Jan, 2021 to my Galaxy M31, I'm not able to access my gallery. Whenever I try to open the gallery, it always shows a pop-up message 'android.process.media keeps stopping'.
We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file again along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.
