Original topic:

Samsung Galaxy A20e slow after Android 11 update

(Topic created on: 07-21-2021 07:04 PM)
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Crashdemon
Beginner Level 2
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My Galaxy

Hello,

my Samsung Galaxy A20e becomes slow and unresponsive after Android 11 update. Even after clearing system cache and starting up in Secure Mode the Smartphone is still laggy.

 

2 Comments
My Galaxy

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Crashdemon
Beginner Level 2
My Galaxy

Sorry, but I'm really disappointed. A few days after my post the A20e died by a black screen. After some deep investigation two rails of the PMIC to not delivery a voltage of 0,8V. The phone still stays in black screen always.

I'm thinking about to desolder eMMC to get my data back but I think due to file encyption in android this makes no sense...

I do not understand why the device died...

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