Recently, I had a horrible experience with Samsung customer service. I bought a Galaxy M51 phone. When the phone was under warranty period it had problems two times. Once the screen was cracked, repaired with payment, and another time signal issue was there, repaired at free of cost. Both were done from the Samsung service center at Bhuj. Both the times service was quite fast and the service people were very much supporting. They convinced me to get the extended warranty for a year. I got that. Then we moved to Mumbai and again it faced a charging issue. As it was under extended warranty, I sent it to Samsung service center through Servify pick up and drop service. Now this time the Mumbai service team created a problem. They claimed that the mobile was opened by a third party. I tried to convince them that it was serviced by none other than Samsung. But they did not respect their warranty. If the mobile is under warranty, why shall I go to the 3rd party service? I contacted Samsung service Delhi through FB. After following all the communication, they said the same thing as their service center.
They sent me some photographs as proof. I could not understand that. Then I informed the whole incident to the Samsung service center Bhuj. The Bhuj person was very cooperative, initially he checked the photos and said there was no issue Mumbai service center should repair this under warranty. Then I made a conference call and connected with both the parties (Bhuj and Mumbai). Initially the Bhuj person was trying to convince the Mumbai service person, but the Mumbai service person was very adamant. Ultimately the Bhuj service person also said he could not do anything in this situation.
It is very pathetic that Samsung does not honor their own warranty.
Then they informed me that if I want to repair the mobile I have to pay. I asked for the amount and it was ~ Rs. 12000. Initially I agreed, but after waiting for 4-5 days there was no update then I called the Mumbai service center and asked them to return without repair.
They returned after 3 days, then I sent that mobile to the local mobile repair shop. They charged me only Rs. 3000, Mobile is running well, and the data was intact. Earlier Samsung told me that I would lose all data.
This is the service standard of Samsung. They are cheating customers in the name of extended warranty and even a local mobile repair shop is better than this so-called service center!
Now I decided not to buy any Samsung products. I was planning to buy a Samsung TV, but due to this I changed my mind and instead bought a Oneplus TV.
