Original topic:

Restart problem

(Topic created on: 2 weeks ago)
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karanbhansali
Active Level 1
Options
Mumbai
Hey I have samsung galaxy a35 5g phone where it is automatically restarting but I don't know how to fix well some of you will say that you can turn that off for device care in settings but still it is not helpful though I already turned that off but still it arising I need to fix this issue sometimes it gets to annoying need help it is arising when I updated my phone [security update] It occurs when i serve youtube
10 Comments
goodthings
Expert Level 5
Mumbai
Kindly reset factory data with backup then try to it's again. If not resolves then go to service center for check and resolves this issue. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
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karanbhansali
Active Level 1
Mumbai
Thanks a lot
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goodthings
Expert Level 5
Mumbai
You're welcome.
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goodthings
Expert Level 5
Mumbai
You're welcome to here.
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KunteAmith
Active Level 7
Mumbai
Check your phone storage if its more than 90% full, then chances are that is your culprit. Just delect some data to free up storage atleast 20% should be empty.

You can also go to recovery mode by 1st enable developer option then unlock bootloader, then turn off your phone and press volume up and power button together, once you see samsung logo let go of power button then in recovery mode use volume button, clear catche memory then reboot normally. It should fix your issue without loosing you data. If it is still not fixed then you have to do factory reset.
In case even that has not fixed your issue, then you need to get help of someone who is well versed in using ODIN to flag fresh OS copy on your phone. This should definitely solve your problem.

But if you are unlucky enough and it still reboots then its motherboard problem mostly due to you dropping you phone which might have caused a loose contact inside you phone. Again this needs expert help with board repair knowledge to help you.
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karanbhansali
Active Level 1
Mumbai
Thanks for your concern but I'd never dropped my phone yet and service center is a good option but first I use it for more 3-5 years more and then I will go to centre because sometimes older parts works better then the new ones so firstly I like to use it more years and then I will contact to service Centre and if something bad happen then I wont get hurt atleast😂
KunteAmith
Active Level 7
Mumbai
That is your convenience. But clearing catche partition and factory reset are pretty straightforward anyone can do it., but i asked to help of a professional for ODIN is because you need some basic indept knowledge to do it. As you need to download official rom and odin and then again flash it correctly. Where as hardware issue, service center will not do board repairs they will ask you to pay for replacement of motherboard, but outside you can find someone to fix it.
karanbhansali
Active Level 1
Mumbai
Ok so where should I go?