Pink Line Issue

[Avisamsunglove]

After recent upgrade my S21 Ultra 5G got received an excellent feature i.e. PINK LINE ISSUE. I am just shocked now. My phone is in Mint Condition. However I purchased the phone with pre booking. And it has crossed three and half years. I have contacted with the Authorized Samsung Service Centre,

they told me it will cost around Rs.31000/-. It's fun huh!

🙂

[JSSINGH98]

I just want to share my case with you.
My S21 ultra phone has been around for 3 years and 6 months. I never dropped, scratched and updated my phone but still a green line suddenly appears on my phone screen. I complained Samsung about this issue multiple times, but in the end Samsung wants a quality check on my phone which was a water test which you have talked about in your case. Despite my phone failing in the test, they still gave me a free replacement for my S21 ultra screen because of a green line issue. I just paid the GST and labour charges to Samsung, which is approximately Rs 3800.
In addition to this i also want to tell here that write an email to the CEO desk, which is available on the Samsung website in the support section, and include your entire case in that email. You will receive a call from their end. But you just have to note one point: you should not agree to their points that the screen should not be replaced free of cost as it is a manufacturing defect. In addition, you must write an email to the CEO's desk multiple times until they decline your claim.
I also wrote emails three times to the CEO's desk and also to the service head. I reached out to the Samsung support center and created a forum for my case in the Samsung member app, but no one accepted my claim. In the end, I sent a fourth email to Samsung's CEO's desk, and they acknowledged my claim. The whole process took me 25 days to replace my screen without any cost.

[Avisamsunglove]

Thanks 🙏

[Avisamsunglove]

@JSSINGH98

After reading your case i wrote Email to Samsung Service head, Samsung support india and also to the CEO desk. In the email to CEO i just wrote in a nutshell as because the form is limited character space.

[Avisamsunglove]

I have already posted in Twitter mentioning Samsung India and Samsung Mobile. They have replied and ask me to share my contact details.

[JSSINGH98]

Please try to write on ceo desk. It will help you more on this.

[Avisamsunglove]

@JSSINGH98

After reading your case i wrote Email to Samsung Service head, Samsung support india and also to the CEO desk. In the email to CEO i just wrote in a nutshell as because the form is limited character space.

[JSSINGH98]

On samsung support and service head, will not help u at all. They will just deny your claim by saying that samsung do not provide any free replacement.
Please note on ceo deak you just have to write your case in short and crisp format. If you don't, they will not reply and call you. So better tor write your full case in short format on ceo desk.

[JSSINGH98]

For your information, I just wanted to inform you that Samsung has a 3-year policy for free replacement of green line screens.
Attached is a picture of someone who is clearly stating their policy.

[JSSINGH98]

My handset was also 3 and half years. So i stuck on my reason that it is a manufacturing defect and they accepted my claim after n number of emails to different types of support of samsung like samsung head email, support email, call to cuatomer care, service centre visits...4 emails to ceo desk.

[thangathtamizan]

I am also using Samsung S21 ultra after update pink line is there very most model used s20 series