Calls disconnected

[vatsalparekh]

Hi,

After the recent update if my phone samsung galaxy a50,I've noticed:

1) whenever I connect over a voice call (normal operator call or a whatsapp call), the google voice assistance starts on the screen and tries to listen to my voice to search (I do not prompt it nor my assistant feature is on)

2)  whenever I connect over a voice call (normal operator call or a whatsapp call), the call disconnects abruptly

It's quite bothering me now and embarrassing as the calls keep disconnected (even offical colleague's calls :(  )

Please someone suggest a fix for this.

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[vatsalparekh]

I have cleared cache, will update if I face the same issue. However, clearing cache is not a solution.