Samsung A50 Overheating / Service Centre

[Monideep]

Hi,

My Samsung A50 , was Overheating and started to shutdown on it's own, battery wouldn't charge , so I went to service centre,  they charged Rs. 2400 for changing the charging circuit,  now when I play games,  it overheats, the temperature control feature is  not working  @Samsung.

I tried to check temperature in game launcher , now the feature is not working.

[Ehsank]

visit again and complain about it

[Shailesh_Kumar]

Visit service centre and tell them to resolve the issue .
Mean while write an e mail to - servicehead.in@samsung.com stating your problem and resolution you've got mentioning the details of the Service centre also .

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Overheating" issue please follow the below given step:-

> Close background running apps and uninstall the unnecessary apps.

For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support