Original topic:

Network issue in free fire. Mobile data could not load the game.

(Topic created on: 11-07-2024 11:49 AM)
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i_m_vijay_001
Beginner Level 2
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Gaming Hub
Ive been facing this problem from a long time and ive been waiting for any update to solve the issue.
I request all the developer to look into this matter.
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4 Comments
Gaming Hub
Here's the solution :- Uninstall the Free Fire and Be a man not a Gaymer🫡
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i_m_vijay_001
Beginner Level 2
Gaming Hub
Solution
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Rvira
Active Level 5
Gaming Hub
Which handset you using bro?
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cs_member8
Moderator
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Gaming Hub

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

● Note: kindly contact your network service provider once to make sure there is no issue from their end.

● Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

● Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

● Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

● Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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