Original topic:

no network issue and no sim. emergency calls only

(Topic created on: 03-29-2022 10:02 PM)
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Luvharry
Active Level 1
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Galaxy Z
Since the last two update my Samsung Z fold is losing network connection and says no network and after sometime no sim. i got a new sim from the operator thinking this is because of worn out sim. but same issue. I changed network provider and same issue. 

It seems the last two updates had really affected the connection to network. I restart phone or remove sim and re insert it and I will get network for a few seconds and tha no network error and later no sim. 

this is a serious critical issue please help. 
2 Comments
TheMystic
Expert Level 1
Galaxy Z
This should be a firmware issue since the problem started after an update.
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cs_member8
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!
   
We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung. 
 
Warm Regards,
Samsung Customer Support

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