WhatsApp media is getting automatically deleted in Samsung phone

[srezkom]

Hello everyone, I am a new Samsung member and photos are getting deleted after few days. I am a regular whatsapp user. As the steps suggested above.. i checked in com.whatsapp and i have the folder there but the not the files which I am trying to get. If I am trying to download.. it is failing with the message to ask sender to send file again. I cannot sk everyone to send me files.... i have lost lots of data and additionally I have backup in google but seems there also it has backup with lost data. PLEASE ADVICE ME ON HOW TO RECOVER DATA. I NEED IT..... IT'S IMPORTANT. Disappering message is disables..... not able to see if there's any settings issue but i would definitely check you could help me.

[john163]

if your trying to download older pic which the sender has deleted from his mobile you wont be able to download again, and exactly where is your whatsapp folder internal storage or in Android/Media/ ?

[srezkom]

I checked it with closed ones whom I can ask for resend.... it wasn't deleted by them. I am attaching screenhot also..

[john163]

i think whatsapp deletes it from its server within a week or so as i get these to pop up trying to re download old stuffs and this is been happening since more than a year so its normal, also incase if the pics are getting deleted from gallery make sure if your clearing text chats deleting pics is not been ticked mark

[NOOB_1ST_ACC]

He/she has replied please check bekwo

[srezkom]

I never used to face this issue in my previous phone.. so I thought it's not normal..

So is the only solution is to keep it in separate place after getting images or so?? Or is there any other alternative??

[john163]

if it gets deleted keep a backup of it..im always useing whatsapp linked with my S8 incase anything goes wrong on my s22 so my chats are always synced on my s8..i would also recommend to try and use whatsapp beta and see if this problem still exist, if it does create a backup and copy it somewhere safe unistall whatspp and reinstall and check

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

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Samsung Customer Support