Original topic:

Network issue

(Topic created on: 12-17-2020 09:49 PM)
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AnkitKashyap15
Beginner Level 2
Options
Galaxy Z
Facing lot of network issue in Fold2 however same network working fine on other  cellphones  
3 Comments
DeepakBindra
Active Level 4
Galaxy Z
Try to switch off the Volte calling option
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cs-member13
Expert Level 4
Galaxy Z

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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AnkitKashyap15
Beginner Level 2
Galaxy Z
already Tried above steps but it's not resolve yet.i have switch to esim and everything working fine now.i have suspected there might be an issue with hardware of fold2.please help us to rectify the same on priority
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