Z flip 5 Speaker phone not working when folded

[jae]

I am encountering an issue where when i answer calls when fhe phone is folded, it doesnt output the call to the loud speaker but just in the phones earpiece so i have to unfold the phone. This happens when my non-samsung smartwatch is connected with the phone.

I have reported this to samsung and they said they will look into it.

If you are encountering the same issue, i found a workaround in the meantime which might help you until Samsung fixes this bug.

I use bixby routines to disconnect my watch when there is an incoming call and reconnect after some time. Feel free to change the reconnection time as you please, i find it 1 and a half minute suits me as i dont usually take long calls on speaker phone. The call will transfer back to the earpiece when the smartwatch gets reconnected so i suggest change to time to your preference.

Let me know if this helps you, it took me some time to test the best option for this work around.

[jae]

Follow this routine

[jae]

I am not sure if this is also the case when connected with a Samsung smartwatch

[Samsung_specialist]

Hello,

Kindly try to reset all the settings from the settings >General/ General management> Reset > Reset all settings. Also, you may submit an error report to the technical team via Samsung members app > get help page > error reports section.
Choose one of the categories, and type the issue that you're facing to them, but make sure to send your device's logs.
To send the device logs, please follow the below:
Press and hold Samsung members Icon > Then tap on Error reports > Select category of your report > Make sure that "Send Log Data" is selected to help resolve your inquire > Describe your problem in details > Change the frequency to whatever you prefer > Then send it.

For more information regarding, you are welcome to visit our website and watch tutorial sending logs by following the link below:
https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/

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[Members_9nxCnuo]

I am also encountering the same problem on my z flip 5. My phone's ringer is only played on the earpiece and the phone doesn't vibrate, when I open it, it works fine.

This also happens with media playback, the bottom speaker cut off randomly as I open or close the hinge.

Were you able to find a solution?

[Samsung_specialist]

Thank you for sharing your experience regarding the Samsung Galaxy Z Flip5.
If the speaker or ringtone behaves differently while the device is folded (especially when connected to a smartwatch), please try the following steps:

1. Reset all settings:
   Settings > General management > Reset > Reset all settings.
   (This will not delete your personal data.)
2. Test the device without any connected Bluetooth devices to check if the issue is related to the watch connection.
3. Ensure your device software is fully updated to the latest version.
4. If the issue persists, we recommend submitting an error report through the Samsung Members app and attaching log data so our technical team can investigate further.

If needed, please contact us directly and share your device details so we can assist you further.