Original topic:

Widevine L3 issue

(Topic created on: 02-16-2024 05:30 PM)
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crazycoder
Active Level 1
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Galaxy Z Flip | Galaxy Z Fold
Today I found out my netflix was running at Widevine L3 videos streaming at SD quality, as shown below:

image

Then i resolved my issue by updating the google play system update to the lastest patch get the device restarted.

Once the device is restarted, just clear data of the netflix and this will resolve the issue


image


Now my device is streaming Full HD resolution with HDR support.
9 Comments
Yar14
Active Level 4
Galaxy Z Flip | Galaxy Z Fold
It worked sometime again it looses the support of L1. Please let me know the update from your side. I get the device error.. nd nowadays I'm not able to get Full HD with L1.
crazycoder
Active Level 1
Galaxy Z Flip | Galaxy Z Fold
Same here, the issue have resurface.

Trying to get the technical team have a look onto the issue
Yar14
Active Level 4
Galaxy Z Flip | Galaxy Z Fold
I tried multiple times not able to get solution from either of the parties.. but many users are facing same issue in flagship series🙂
crazycoder
Active Level 1
Galaxy Z Flip | Galaxy Z Fold
I am trying my best on this, to get a chance to work with the same technical support team and resolve it
Yar14
Active Level 4
Galaxy Z Flip | Galaxy Z Fold
I feel it started after one ui 6.0 update.. There's some bug in the system.. Let me know if you get any outcome.. Cause I'm getting jst blame games from Netflix and samsung at each other..
crazycoder
Active Level 1
Galaxy Z Flip | Galaxy Z Fold
Sure will do
sagars23plus
Active Level 3
Galaxy Z Flip | Galaxy Z Fold
Bro pls help how did get the fix tried to update google play system restarted cleared cache but didn't fix how did you got widevine l1 I have same issue widevine l3
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Rohitcool
Active Level 7
Galaxy Z Flip | Galaxy Z Fold
Try to update google play system update, clear the the chache and data of netflix, prime video application, and restart the device! Same steps helped me get back my L1 certification in my s23 ultra!
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SINGHmukedh
Beginner Level 2
Galaxy Z Flip | Galaxy Z Fold
My problem please solveScreenshot_20240917_125758_Samsung Members.jpg
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