Original topic:

Can't send images from gallery to SECURE folder android 12

(Topic created on: 02-22-2022 11:33 AM)
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samloveu123
Active Level 3
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Galaxy Z Flip | Galaxy Z Fold
On android 11 I use to transfer images from gallery to SECURE folder but after upgrading to android 12 I m not able to transfer anything to the SECURE folder wht is the issue don't understand pls any one has face the same issue ...any solution 
4 Comments
SachinDodake
Active Level 6
Galaxy Z Flip | Galaxy Z Fold
Samsung doesn't mean a "Bug",

Samsung means a "Collection of Bugs"
Galaxy Z Flip | Galaxy Z Fold
Can you please give error screenshot
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Galaxy Z Flip | Galaxy Z Fold
Otherwise try moving from my files instead of gallery
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cs_member8
Moderator
Moderator
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Galaxy Z Flip | Galaxy Z Fold

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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